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Terms & Conditions of Service

Minicabs.co.uk is a minicab service provider operating on behalf of Minicabs UK Ltd,
Operator License No: 06242,
Company Registered in England: 6953066,
VAT Reg. No. 157891660,
Registered at Minicab House, Rear of 539-541 Kingsbury Road, London, NW9 9EG.
Telephone: 0208 204 4444
Email: bookings@minicabs.co.uk.


1- Your use of Minicabs UK Ltd services

1.1
You are registered as a customer of Minicabs UK Ltd whenever you use one of our services. This includes and is not limited to, telephone bookings, text message bookings, Online, Use of Our official Apps or Live Chat. You are deemed to have accepted these terms when you register with us on our official app or online, or prior to making a booking.
1.2 You agree:
1.2.1 All information that you have provided to us prior to, during, or after using our service is all correct. This is and is not limited to online booking, email, official app or telephone bookings. If you have registered online or on our official Minicabs UK Ltd app, then this information can be updated at any time or corrected.
1.2.2 Your use of Minicabs UK Ltd services grants no intellectual rights.
1.2.3 You will not use any of Minicabs UK Ltd services for any other purpose other than for the purpose they are provided to you or for any unlawful purpose; in any way that damages or makes our service less effective; to access or attempt to access the data of other users.
1.2.4 To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
1.2.7 To make payment in full for any minicab journey you take or book on behalf of another party and/or in respect of using any Minicabs UK Ltd services provided to you.
1.2.8 To treat all Minicabs UK Ltd drivers with respect as they are obliged to treat you and not cause damage to their vehicle nor engage in any unlawful, threatening or abusive behaviour. Any damage caused will result in the relevant charges to cover the damage.


2- Charges and Payment

2.1
To check the cost of a minicab journey click here
2.2 If you chose to pay for a minicab journey via card, then a preauthorization request will be put on your debit or credit card. Upon completing the journey, the relevant fare will be charged. You agree that we may undertake the relevant authorization checks on any payment details you have provided us. You have the option to link your account or not. Payment details will only be stored to allow you to make your payment via card when you use our services and/or to collect any money you may owe us.
2.3 If a minicab journey has been cancelled before the driver has been dispatched, then there will be no charge.
2.4 Once the journey has been completed or the journey is being carried out, then you will not be able to cancel.
2.5 If a minicab journey has been cancelled after the driver has been dispatched, then there will be a minimum cancellation fee of £5.00.
2.6 Extra Charges & Fees
2.6.1 You will be charged £20 if the vehicle requires cleaning during or after your journey. This may include but is not limited to drinks spillage, vomiting, urine, or any other applicable scenario resulting in the vehicle not being able to provide a safe and pleasant journey to another customer.
2.6.2 You will be charged at cost for any damage to the vehicle caused by you or any property belonging to the driver or Minicabs UK Ltd. This may include but is not limited to breaking of windows, damage of interior or exterior in any shape or manner.
2.7 All prices that have been quoted are based upon the information given at the time.
2.8 Prices are subject to change if:
2.8.1 There is an increase in passengers or luggage, the price will be different due to the vehicle change.
2.8.2 There is a decrease in passengers which may result in a lower price due to vehicle change.
2.8.3 There are any extra drops or diversions which will lead to an extra charge.
2.9 All prices quoted are per vehicle.
2.9.1 In the event you choose PayPal as a payment method, the terms and conditions of PayPal shall apply in addition to these Payment Terms. Any additional fees charged by PayPal are your sole responsibility and you authorise Minicabs UK Ltd to take payment from your default or selected payment method on PayPal.
2.9.2 In the event you choose card as a payment method, you agree to allow Minicabs UK Ltd to debit your account for the amount shown for the relevant booking.


3- Airport Transfer

3.1
Meet and Greet service is provided free of charge for Heathrow, Gatwick and London City Airport. For Luton and Stansted, it is an additional £3 for meet and greet service at the relevant meeting points.
3.2 For Luton Airport and Stansted Drop Offs, barrier charges are already included.
3.3 All return journeys from Heathrow, Gatwick and London City Airport will be £5 more than outgoing. This for the driver to meet you inside the airport, and any parking charges up to £5. You will be liable to pay any parking charges above this.
3.4 For an Airport Pick Up, the driver will go inside the Airport at the agreed time after landing i.e. 15 minutes, 30 minutes, 45 minutes or 60 minutes as requested upon booking. He or she will wait at the relevant meeting point within arrivals with a Placard if requested. If the customer has not come out, the driver will try contacting them by phone or any alternative contact method we have. If the customer fails to show after 20 minutes and no contact has been made, then the driver will pull away and the passenger will be liable to pay the full fare.
3.5 All flights are monitored by our team on the official relevant website of the Airport, therefore if a passenger does not board their flight, then our control room must be notified via email, telephone or live chat. This must be done two hours prior to the booking time and failure to do so will incur the full booking fare.
3.5.1 Flight landing time will only be accepted from the official airport website.
3.6 If the passenger is waiting at the airport and has no mobile, they should contact our 24-hour Control Room on 0208 204 1234 or Free from any Pay Phone 0800 6528210 so we can pass on this information to the driver. Passengers are instructed not to leave the airport without informing our office as this will be regarded as a Cancellation without Prior notice and result in a full fare charge.
3.7 Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
3.8 We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
3.9 Waiting Charges
3.9.1 All flights are monitored for arrival times and the price quoted for Airport Pick Up includes 20-minute free waiting time after the agreed meeting time and any parking charges up to £5.
3.9.2 After the free 20-minute waiting time, the relevant waiting charges will apply:
Saloon Car: £1 for every 5-minutes
Any Other Vehicle: £1.25 for every 5-minutes


4- Vehicles

Our Fleet of Vehicles are all covered by Hire and Reward Insurance for a select amount of passengers.
4.1 Saloon and Estate Cars are insured to carry a maximum of 4 passengers
4.2 Executive Cars are insured to carry a maximum of 4 passengers
4.3 MPVs are insured to carry up to 6 passengers
4.4 8 Seaters are insured to carry up to 7 or 8 passengers


5- Promotions

From time to time, Minicabs UK Ltd may create promotions offering voucher codes that may be redeemed for a discount when using our services. These promotions can be removed at any time when Minicabs UK Ltd wishes. You agree to the individual terms and conditions of that promotion and also understand that; the promotion code cannot be sold or transferred in any other manner, redeemed for cash, may expire prior to use, and may be limited for one time use only. Minicabs UK Ltd reserve the right to remove any voucher code if it is determined that the redemption of the voucher code was done in error or violation of the applicable terms and conditions.


6- General

6.1
A booking can only be amended or cancelled by contacting us via telephone, email, live chat or in person.
6.2 Illustrations, photographs and description on the website, brochures, price lists or documents serve merely as a guide and will not be binding. 
6.3 The company reserves the right to make use of subcontractors to provide service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by Transport for London. These sub-contractors may occasionally charge more but also less than the quoted price.
6.4 Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
6.5 We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
6.6 We are always looking for ways to improve and expand our service. We may amend these Terms from time to time in order to reflect changes to Minicabs UK Ltd in which case, we will give you reasonable notice of any changes to these Terms.
6.7 Our website sets out how you can contact us and you can also contact us at bookings@minicabs.co.uk

These Terms are dated 07th March 2017